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SHIPPING & RETURNS

Shipping Policy

At Dimensions of Light, we are dedicated to delivering your fashion-forward choices with speed and efficiency. Our UK customers can expect their orders to arrive within 3-5 business days from the date of purchase. We're committed to ensuring your style arrives swiftly without compromising on quality and care. Please note that any delays due to unforeseen circumstances will be communicated promptly to keep you informed throughout the shipping process. Thank you for choosing Dimensions of Light to elevate your wardrobe.

Return & Exchange Policy

Dimensions of Light 30-Day Return and Exchange Policy
 

At Dimensions of Light, we want to ensure that your shopping experience is as smooth and satisfying as possible. We understand that sometimes, for various reasons, you may need to return or exchange an item you've purchased from us. To facilitate this process, we have established a 30-day return and exchange policy. Please read the following guidelines to make your return or exchange as easy as possible:
 

1. Eligibility:

  • To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as when you received it.

  • Returns and exchanges can be requested within 30 days from the date of purchase.
     

2. Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at dimensionsoflight@gmail.com

  • Please include your order number, the reason for the return or exchange, and any relevant details in your email.
     

3. Customer Responsibility:

  • Customers are responsible for shipping the item(s) back to Dimensions of Light. You may use the shipping carrier of your choice.

  • Ensure that the item is securely packaged to prevent damage during transit.

  • We recommend using a trackable shipping method to guarantee the safe arrival of your return or exchange.
     

4. Inspection and Processing:

  • Upon receiving your returned item, our team will inspect it to ensure it meets our return and exchange criteria.

  • Once the item is approved, we will process the return or exchange within 5-7 business days.

  • Refunds will be issued to the original payment method used for the purchase.
     

5. Return and Exchange Options:

  • For returns, a refund for the purchase price of the item(s) will be issued, minus any shipping charges.

  • For exchanges, we will send out the new item to you, and any price differences will be adjusted accordingly.
     

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